Knowledge base

Recent Updates (1)

Recent Updates (2)

• New updates to Oracle - Branding & User Interface
• New IT Service Desk

FAQ's (1)

FAQ's (16)

• Drug & Alcohol Policy
• Who is my People Partner
• Cost Centres and Cost Centre Managers

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People Services (1)

People Services (4)

• When and how can I contact People Services?
• Who works in People Services?
• Why can't I raise a new query to PS@mgroupservices.com

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Leavers (1)

Leavers (5)

• Employee Resignation - Manager Self Service
• How to resign through Oracle?
• ​Changes to Leaver Processing & New HR6 Form

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New Starters (3)

New Starter (6)

• I am a new starter, when will I be paid?
• New Starter checklist
• What is Empactis?

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Useful Contacts (6)

• IT Service Desk
• Fleet & Fuel Card Enquiries
• Employee Assistance Programme

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Line Managers (2)

• Line Managers Toolkit
• Absence Process Flow - Manager

How to Guide (2)

Oracle User Guide (5)

• How to view a document in Oracle
• How to request annual leave
• How to update my personal information

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Manager Self Service (7)

• Finding Direct Reports
• Approving / Rejecting Annual Leave Requests
• Change line manager for direct reports

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Forms and Documents (2)

Forms and Documents (8)

• Change of T&C's form (HR2)
• Flexible working request
• Probation Review Form

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Family Friendly Forms (3)

• Maternity Leave
• Notification of Paternity Leave - Form
• Adoption Leave Request

Plant and Fleet (2)

How To Guides (1)

• How To Guides

Information and Policy (1)

• Information and Policy

Training & Compliance (3)

MGS TrainWithUs

General (5)

• Our office hours & training days (2026)
• Training & Compliance Team - Roles & Responsibilities
• How can I book training?

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Competency Cloud (16)

• How do I change my password for Competency Cloud?
• How can I view my training records and certificates?
• How do I check my training compliance?

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Course Information (5)

• Microsoft Excel
• Microsoft Outlook
• Microsoft PowerPoint

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Sickness (1)

Sickness (3)

• How do I make both the Primary Manager and the active Delegate Cover Manager receive notifications?
• A guide to Empactis
• How to record absences

Payroll (1)

Pay Queries (10)

• I am missing my overtime, what do I do?
• Submitting Expenses
• Payslip - Weekly Example

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Car Related Queries (1)

Company Car/ Car Allowance/ Fuel (7)

• Company Car
• Car Allowance
• Car Allowance Driver Business Mile Tax Relief

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Rewards and Benefits (1)

Rewards and Benefits (7)

• My Rewards - Unable to log in
• Cycle to work Scheme
• Eye Test Voucher

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