My Team is a feature of Competency Cloud that allows you to manage training compliance, course bookings and upcoming expires for a specific group of people. This is particularly useful for anyone with Line Manager responsibilities or for people who have access to view records for a whole contract and need a way to split out a small sub-group.

There are 2x types of My Team called Managing and Personal. Both sets of teams offer the same functionality for tracking compliance, expires and course bookings - the only difference is how these teams are populated. 

How is My Team (Managing) populated? 

Competency Cloud imports details from Oracle relating to an individual's line management - therefore your My Team (Managing) will be automatically populated with all employees that report to you on Oracle. 

If someone is missing or appears on your list incorrectly, please check the Oracle system in the first instance to ensure that the information is recorded correctly. For further guidance on how to change direct reports in Oracle, please refer to this article. 

If all of your direct reports are correct in Oracle but do not appear correctly in Competency Cloud, please submit a ticket to TrainWithUs so we can look into this for you. 

Please note: any changes made to the data held in Oracle can take up to 24 hours to update on Competency Cloud, so please bear this in mind before submitting a ticket to us. 

How is My Team (Personal) populated? 

Your personal team is populated by manually adding and removing users from the list of individuals you have access to view. This means that you can track individuals who do not directly report to you, such as subcontract workers or colleagues. 

To add someone to your team, navigate to the My Team > Personal > Employees option in the left-hand menu. At the top of the page, click the 'Add to Personal Team' button, and then search for the employee you want to add. 

To remove someone from your team, find them in the list of employees, click on the Action button for their entry and select Remove From Team.

Please note: TrainWithUs will not add or remove any users from your personal team for you. This is up to the end user to manage any additions or removals from their team using the method shown above.