Please note: The information below relates only to employees who are eligible for private healthcare as stated in their contract of employment. If you are unsure whether or not you are eligible, please refer to your contract of employment or contact the People Services team via the freshdesk portal
The M Group Services Healthcare Scheme includes:
- Healthcare Concierge– A dedicated claims and medical support service, available via the Helpline below, to all members and their dependants covered by our private healthcare scheme.
- Private Healthcare Trust - Eligible members can draw benefits from the Trust for any private medical treatment that you may require in line with the Cover Guide, this continues to be underpinned by our insurers, Aviva. Details of how to make a claim for benefits through the Trust can be found in the Healthcare Concierge Member’s Guide.
- Aviva Digital GP service - Download the Aviva Digital GP app. Your registration access code is 569529.
Should you need to make a claim please ring the M Group Services Healthcare Scheme Helpline. Your dedicated Helpline number is: 01606 353216
Further information about the policy benefits available can be found in the Member’s Guide under the Company Specific Private Healthcare Information section.
Please call the Helpline if you are unsure what is covered or if you need any guidance or advice.
How to claim for private medical treatment
You must first ring the M Group Services Healthcare Scheme Helpline. The team will sign post you to the most appropriate and timely route for your treatment. If you require a diagnostic investigation or treatment through the Healthcare Trust the Helpline team will obtain authorisation for you. They will then confirm if you are eligible to claim and, if approved the Trust will pay for your treatment directly to the consultant or hospital.
A £100 excess applies to claims for benefits through the Trust which is due once per person per scheme year in the event that you make a claim.
Aviva Digital GP service:
Details of how to download the app and access the Aviva Digital GP service, provided by Square Health, are set out in the User Guide. Your registration access code is 569529.
If you are eligible for the M Group Services Healthcare Scheme, you will be sent an invitation and application form from the People Services team.
If you wish to join the private healthcare scheme you will need to complete this form with your details, and if applicable details of your dependants, within two months of being invited to join the scheme. Thereafter, your next opportunity to join will be the following 1 April.
Please note the above is a summary of the policy benefits available through the M Group Services Healthcare Scheme. Full details of standard cover and exclusions are provided in the Policy documents, a specimen copy of which is available on request from People Services via the freshdesk portal . Non-standard terms may apply.